ENTER CODE "CHRISTMASFREE" FOR FREE UK DELIVERY FOR ORDERS £5 OR MORE

Policy

CUSTOMER INFORMATION

All buyer's information such as: name, email address, card details and delivery address. These information are required from all customers upon checkout in order to proceed with the payment. All information will be kept secure and will be dismissed after the buyer's order has been dispatched. 

PAYMENT OPTIONS: VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL & APPLE PAY. 

Buyer's payment information will be kept secure and Novolve Shop will never receive any card information from the buyer. 

DELIVERY

PROCESSING ORDERS: It will take me between 1-2 days to prepare an order before dispatch. 

CUSTOM AND IMPORT TAXES: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. 

RETURNS & CANCELLATION

I gladly accept returns but the buyer must inform me within 3 days of delivery. Return items must be back within 7 days upon agreement of returning the products.

Novolve shop doesn't accept any order cancellations but please don't hesitate to contact me on the "Contact" section above. 

Sale or customised products are non-refundable. Buyer's must return the product in its original condition.